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Velosport FAQ

Words by Velosport

on 22/02/2021 12:13:46

Are you open during lockdown?

We certainly are. As per government guidelines, being an essential service, we are allowed to stay open with certain restrictions.

What restrictions do you have in place in store?

For the safety of our staff and customers, we are currently only letting one customer into the store at a time. Please be aware that at certain periods of the day there may be ques outside of the shop.

Can I buy a bike and ride away the same day?

If the bike you want is in stock and already built, you can certainly ride away the same day. If the bike is still in a box, we would need to schedule a time to get the bike built and safety checked. For certain road bikes we would recommend getting a frame sizing fit done prior to ordering/buying to make sure you get the right size frame.

Do I have to put a deposit down to  order a bike?

To secure a bike with us we ask for a 20% deposit. The deposit can be taken instore or over the phone and is fully refundable if you are using a cycle to work scheme voucher.

Do you accept cycle to work scheme vouchers?

Yes we do. We accept vouchers from most of the schemes out there including Cyclescheme, Halfords cycle 2 work, Green commute initiative, Cycle plus, Cycle solutions. If in doubt please contact us.

Can I use a cycle to work scheme voucher online?

Unfortunately we currently can not process Cycle to work scheme vouchers online. If you are not local to the shop, please contact us and we will work a solution out with you.

Are you carrying out bike fits during lockdown?

For the time being we are not carrying out bike fits other than frame sizing for new bikes.

How do I return an item that I brought online?

With every online order we send a returns for with our returns policy attached. For more information please visit https://www.velosport.co.uk/pages/returns/

What bike repair services do you offer?

We offer a wide range of repairs and services. For more information please visit https://www.velosport.co.uk/pages/workshop/