Velosport FAQ

If the answer to your question cannot be found on this page, please contact us and we will do our best to help you.

Can I buy a bike and ride away on the same day?

If the bike that you want is in stock and already built, you can certainly ride away the same day. If the bike is still in a box, we would need to arrange a time for it to be built and saftey checked. For road bikes we would recommend getting a frame sizing prior to buying to make sure you get the right size frame.

Do I need to pay a deposit to order a bike in?

To secure a bike with us we ask for a 20% deposit. The deposit can be taken instore, or via an online payment link, and is fully refundable if you are using a cycle to work voucher.

Do you except cycle to work vouchers?

Yes we do. We. accept cycle to work vouchers from most schemes. These include: Cyclescheme, Cycle 2 Work, Green Commute Initiative, Cycle Plus, and Cycle Solutions. If in doubt, please contact us.

Can I use a cycle to work voucher online?

Currently we only except cyclescheme vouchers on our website. If you have a different voucher type but see a bike you like on our website, please get in touch, and we will do our best to help you get the bike you want.

How do I return an item that I bought online?

With every order, we send a returns form with our returns policy attached. For more information please visit our returns page.

What bike repair services do you offer?

We offer a wide range of repairs and services. From a full overhaul, to a puncture repair. For more information, please visit out workshop page.