Velosport Privacy Policy & Cookies

Velosport is the trading name for Ventoux Sports Ltd

Ventoux Sports Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you in order to process your order.

In this policy we explain how we will treat your personal information.

We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Collecting personal information

  1. We may collect, store and use the following kinds of personal information:
    • information about your computer and about your visits to and use of this website (including geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths)
    • information that you provide to us when registering with our website
    • information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address)
    • information relating to any purchases you make of our goods and/or services (including your name, address, telephone number, email address and card details
    • information contained in, or relating to, any communications that you send to us or submit through our website
    • any other personal information that you choose to send to us
  2. Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using your personal information

  1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
  2. We may use your personal information to:
    • administer our website and business
    • personalise our website for you
    • supply to you services purchased through our website
    • send statements, invoices and payment reminders to you, and collect payments from you
    • send you non-marketing commercial communications about products or other services that you have requested
    • send you our email newsletter or other marketing communications relating to our business (you can inform us and unsubscribe at any time if you no longer require these communications)
    • deal with enquiries and complaints made by or about you relating to our website
    • keep our website secure and prevent fraud
  3. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
  4. We will not supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
  5. All our website financial transactions are handled through our payment services provider, Sage Pay. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

Disclosing personal information

  1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
  2. We may disclose your personal information:
    • to the extent that we are required to do so by law
    • in connection with any ongoing or prospective legal proceedings
    • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
  3. Except as provided in this policy, we will not provide your personal information to third parties.

Security of your personal information

  1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  2. We will store all the personal information you provide securely.
  3. All electronic financial transactions entered into through our website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Amendments

  1. We may update this policy from time to time by publishing a new version on our website.
  2. You should check this page occasionally to ensure you are happy with any changes to this policy.

Your rights

  1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity.
  2. We may withhold personal information that you request to the extent permitted by law.
  3. You may instruct us at any time not to process your personal information for marketing purposes.
  4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party websites

  1. Our website may include hyperlinks to, and details of, third party websites.
  2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Cookies

  1. Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
  4. We use both session and persistent cookies on our website.
  5. We use cookies on our website to:
    • recognise a computer when a user visits the website
    • track users as they navigate the website
    • enable the use of a shopping cart on the website
    • improve the website’s usability
    • analyse the use of the website
    • administer the website
    • prevent fraud and improve the security of the website
  6. Most browsers allow you to refuse to accept cookies. Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
  7. You can delete cookies already stored on your computer. Deleting cookies will have a negative impact on the usability of many websites.

Our details

  1. This website is owned and operated by Ventoux Sports Ltd.
  2. We are registered in England and Wales under registration number 10574425. Our principal place of business is at 252 Upper Richmond Road, London, SW15 6TQ.
  3. You can contact us by writing to the business address given above, by using our website contact form, by email to info@velosport.co.uk or by telephone on 0.208.780.1978.

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using Velosport :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*Velosport uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by Velosport website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. Velosport do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on 020 8780 1978 or via our contact us page link at the top of the page.