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Velosport Terms & Conditions

Thank you for using a web-based ecommerce portal provided by Ventoux Sports Limited. All services provided through our website are subject to the following terms and conditions. Please review carefully and be aware that these terms and conditions may be updated from time to time.

These terms and conditions apply to all users whether or not the registration process has been completed. In addition, whilst using our website services, you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.


These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations.

Data and certain other information you provide is subject to the terms of our Privacy Statement, which can be accessed by clicking on the privacy statement link at the bottom of every page.

If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.

DESCRIPTION OF SERVICES endeavours to provide a number of online services and resources including product information, related news, independent reviews, online retailing and service reservations. We may add, modify or remove services from time to time without notice.

Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.


Certain services, e.g. online purchases, require you to submit personal information such as your name and credit card number. Credit card details are held and administered by our payment partner WorldPay and are not stored on Velosport’s servers. By completing the purchase process, you are confirming that you are at least eighteen years of age or a minor with parental consent to use our web site.

In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required, and to ensure that this information is kept accurate, complete and up to date.

You may register on our website in order to benefit from quick checkout procedures and to track your purchase history. The registration process, requires you to specify a username (usually your email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone. You are fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.


You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users. You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user.

Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.

We may record preserve and disclose anything which has been transmitted to our website where required by law or where we are acting in good faith.


All information posted on our website is accurate to the best of our knowledge and we make every effort to verify product information with our distributors and suppliers. Nevertheless, we will not be held responsible or liable for any inaccuracies

You agree that:

  • Your use of the website and our services is at your sole risk. The website and services are provided on an as is and as available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights;
  • To the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;
  • No advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions
  • To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions or other terms and conditions that relate to our other goods and/ or services we provide); (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.
  • In no event will our liability arising out of or in respect of these terms and conditions exceed £UK 100 nor will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.


All creative content (including text, music, sound, photographs, graphics, video, page layouts, design) and other material that is contained on our web site or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.

We own or are licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the website and our services, the software we use to operate the web site and services and any data (including data obtained from you during the registration process) generated by users of the web site and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.

You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the web site or our services.


We may use our website to run advertisements promoting products and services we offer, as well as products and services of any person or corporation duly authorised by us to advertise or promote their product or services through us.


We may provide links to other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked third party web sites you do so at your own risk.


After placing an order, you will receive an automated email acknowledging that we have received your order. All orders are subject to acceptance by us, which we will confirm to you by sending you a dispatch confirmation email that confirms that the goods have been dispatched by the delivery service provider. The contract between you and Velosport will only be formed when we send you the dispatch confirmation.


You also have rights under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 CRA2915 and CCR2014 which state that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. You have the right to cancel this contract within 14 days from delivery without giving any reason. This right does not apply to any customised or personalised goods bought through our website. To exercise this right please contact usprior to the expiry of the cancellation rights period.

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Where charges apply, you are responsible for paying the return delivery charges.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than:

  • 14 days after the day we received back from you any goods supplied; or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
  • if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

  • up to 30 days: if your goods are faulty, then you can get a refund;
  • up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;
  • up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
  • Bikes must be retured in show room condition.

This is a summary of some of your key rights. For detailed information from Citizens Advice please

Customer Cancellations

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn’t apply to:

  • Goods made to the customer’s specification or are clearly personalised
  • Goods that are in clearance sales
  • Goods ordered that a subject to a restocking fee
  • Goods which are liable to deteriorate (nutrition) or expire rapidly (magazines)
  • Delivery fees where applicable

To cancel an order emailCustomer Service, call: 0.208.780,1978, or write to us at Velosport, 252 Upper Richmond Road, Putney, SW15 6TQ.

You can cancel anytime from placing your order up to the time you take possession of the goods (or in the case of a multiple order, the last part of the order).

Items should be returned with the original packaging and with any labels still attached and be in a new and unused condition. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. We do not cover the costs of returning an item.

The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.

Velosport Cancellations

We reserve the right to cancel the contract between us if:

  • We have insufficient stock to deliver the goods you have ordered
  • The delivery service provider does not deliver to your area
  • One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
  • We have reason to suspect that there is a risk of a fraudulent transaction

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Bike ordering is subject to a 20% handling charge which is non refundable.

We will charge a 20% handling fee for any bike refunds which are not down to a manufacturing fault.


  • Online specific Discount codes can only be used online and are not applicable for telephone or in-store sales unless otherwise stated
  • The offer applies to in stock products only unless otherwise stated
  • Only one promotional voucher can be used per order, unless otherwise stated
  • Voucher cannot be applied retrospectively to orders
  • If a discount code includes a minimum spend the shipping cost is not inclusive of the minimum spend
  • Velosport reserves the right to end any promotion early
  • Discount codes will not apply to the following items or services unless otherwise stated: delivery fees, custom bike builds, already discounted items, workshop labour rates
  • Items purchased using a discount code that are returned for refund or exchange may not be refunded the full price of the item due to the discount being applied to overall order price.


We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions.

We at Velosport use third party courier services to deliver goods. If any items are delayed by an event outside of our control then we will contact you as soon as possible to let you know and try to come up with a timely solution. Unless otherwise agreed, we will not be liable for delays caused by third party couriers, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Dispatch times may vary according to availability, logistics and timing and any guarantees made as to delivery times are subject to change. If there is a delay in delivering your items we will inform you of this via email and any items will be delivered as soon as possible.


Any Cyclescheme or other cycle to work incentives and finance applications that are used to purchase bikes that are on sale at the point of purchase and any Hunt wheels will be subject to a 10% uplift charge.

Velosport does not allow test rides of new bikes unless prevously agreed with the manager/business owner.
We have a Brompton Electric bike that customers can you test ride to get a feel for the bike. To test a demo bike you will have to leave a form of photo id and a credit card at the store. We will charge 1p to the card and ask you to fill a form with your details.
Please call or email the store to enquire about our demo options.

The Brompton Moon light start buy is only redeemable against online orders for full priced Bromptons.
Only light set LAAMY1901 (Moon Meteor) is redeemable in this offer and cannot be exchanged and or swapped for any other light.
Offer is only valid while stocks last and can be amended or removed at any time without notice.