Merida Etmo 400 Gravel Bike in River Clay

This is a summary of some of your key rights. For detailed information from Citizens Advice please visitwww.citizensadvice.org.uk.

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn’t apply to:

• Goods made to the customer’s specification or are clearly personalised
• Goods that are in clearance sales
• Goods ordered that a subject to a restocking fee
• Goods which are liable to deteriorate (nutrition) or expire rapidly (magazines)
• Delivery fees where applicable

To cancel an order emailCustomer Service, call: 0.208.780,1978, or write to us at Velosport, 252 Upper Richmond Road, Putney, SW15 6TQ.

You can cancel anytime from placing your order up to the time you take possession of the goods (or in the case of a multiple order, the last part of the order).

Items should be returned with the original packaging and with any labels still attached and be in a new and unused condition. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you. We do not cover the costs of returning an item.

The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.

We reserve the right to cancel the contract between us if:

• We have insufficient stock to deliver the goods you have ordered
• The delivery service provider does not deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers; or
• We have reason to suspect that there is a risk of a fraudulent transaction

If we do cancel your contract, we will notify you by email and will re-credit to your account any sum deducted by us (in respect of goods provided by us, and delivery services provided by the delivery service provider (unless amounts in respect of delivery are refunded directly by the delivery service provider), from your debit or credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Bike ordering is subject to a 20% handling charge which is non refundable.

We will charge a 20% handling fee for any bike refunds which are not down to a manufacturing fault.

Sale items cannot be purchased using finance.

ONLINE BIKE FIT PAYMENTS

You can cancel your bike fit appointment up to 48 hours prior to your bike fit and receive a full refund. Cancelling your appointment under 48 hours Velosport will not supply a full or partial refund, unless previously agreed by a member of staff.

You can change the date of your bike fit appointment up to 24 hours prior to your bike fit. Changing your appointment any later than 24 hours before your appointment you may be subject to a late amendment fee, or cancellation of your appointment without return of your payment or deposit unless previously agreed by a member of staff.

Customers that book and attend a frame sizing and afterwards by a bike from us will have the price of the frame sizing refunded at the point the bike is purchased.